How learning to listen can help communities heal from disasters
In 1989, when a young Patience Andersen Faulkner was working as a legal aide in the picturesque town of Cordova, disaster struck when crude oil spilled into Prince William Sound from the tanker Exxon Valdez. Part of her job was to listen to the folks who came into the law office talk about their experiences with the spill. “They would tell me how things devastated them emotionally,” she says. Even though the spill affected her too, she just…